Business service management (BSM) is an approach used to manage business-aligned IT services. A BSM philosophy promotes a customer-centric and business-focused approach to Service Management, aligning business objectives and priorities with IT or ICT from strategy through to operations and continual improvement.
A BSM approach is most commonly applied in an Information and communications technology (ICT) environment, positioned above IT Service Management (ITSM) (which is often exercised according to guidance such as ITIL). BSM is distinctive in ensuring that business and customer objectives provide an input which is considered when defining the IT Service Management approach and the business services to be offered by the IT Service Provider (whether an internal IT department or an external service provider).
According to the 2011 edition of ITIL, business service management is "the management of business services delivered to business customers. Business service management is performed by business units."

The Business Services industry provides the core business skills and knowledge required for high performing workplaces,competitive advantage and business success.
The industry comprises a large array of small, medium and large enterprises including multinationals and franchises.
An estimated 87 per cent of Business Services enterprises are small-medium enterprises.
The Business Services industry includes:
>Customer contact;
>Business administration;
>Business information;
>Business management;
>Human resource management;
>International services.